Free WeFibre Broadband

Switching to the WeFibre fast lane couldn’t be easier – regardless of your current contract. You can start the  switching process up to 6 months in advance of your connection being installed (with nothing to pay until your service goes live and current contract expires1).

For more info on how to start the switching process  – including step-by-step guides on how to start breaking up with  your existing provider, click here.

We run our own, 100% independent network, which means there’s absolutely no need or reason for downtime when you switch. Two different networks, one in the past and one in the future, so nothing to prevent your switch up to the fast lane.

Once your WeFibre service is installed, you can choose when you go live.

You can either:

1. Request for your WeFibre service to kick in just as your current service ends (simply pick the day in advance).
2. Have your WeFibre service go live the day of install  and run both your slow copper connection alongside your fast full fibre connection until you’re ready to make the full switch.

We always strive to install your full fibre connection  as quickly as possible, with average install times ranging from 7-14 days post order (sometimes as soon as the very next day if we have availability)

Once you’ve placed your order, you’ll be given access to our install availability and can choose an installation slot and a time that suits you. Installs themselves usually take between  one and three hours depending upon the arrangement of your home.

How to ditch BT and switch to WeFibre

Bored of BT? 

At WeFibre, we:

1. run an independent full fibre broadband network,
2. are a Gigabit only provider,
3. give back to the communities we serve.

Ultimately this means we’re physically and spiritually separate from BT and their network, so you don’t have to worry about trying to coordinate scheduling a switch over for the same day. You can choose to have both your old copper service running at the same time as your new full fibre, which means no downtime while you’re upgrading provider.  

How to switch away from BT today

1) Submit a Switch Now application at WeFibre.com/switch-now

Once your Switch Now application is accepted you can then place your order and request to go live on a date that suits you, ensuring you avoid any downtime while you switch.  

With a simple choice of our marketing leading 1Gb packages, you’ll be able to jump straight into the hyperfast lane. You can either roll monthly or choose the UK’s most affordable 12-month commitment for a Gigabit service, allowing you to lock in a lower fixed monthly price.  

All our Gigabit only broadband packages are available with or without phone. If you do want to keep your phone make sure you let us know if you want to keep your current number before cancelling your existing service.   

If you do opt to keep your current phone number, you’ll need to keep your existing BT service running until the phone number transfer  is complete. To avoid any potential issues with transferring your phone number to WeFibre, we’d suggest calling  BT to check you have all the correct details to hand, as incorrect details can cause delays to your number transfer.

2) Fear not if you’re still trapped in a contract with BT

You can still switch to WeFibre today and pay nothing until your current BT contract ends, by choosing our Switch Now proposition.

Just tell us how long you have left on your current BT contract and we’ll give you free WeFibre broadband until it ends. You’ll just need to send us your BT contract end date by filling out the Switch Now application form.

One of our Customer Experience team will review your contract information and confirm via email that we’ve accepted your proof of contract end date. You will then be given the green light to order your WeFibre broadband via the normal checkout process on wefibre.com where your switch now promotion will have been automatically added to your address and you’ll receive your free WeFibre broadband until your BT contract ends.

3) Get in touch with BT

Log in to your MyBT account portal and choose “My Orders” under the Support menu to view your current contract details.

You can call BT on 0800 800 150 between the hours of  08:00 – 21:00 Monday to Friday, 08:00 – 20:00 on Saturday and 09:00 – 18:00 on Sunday.

4) Cancel your service with BT

If you’re still in contract, BT requires you give 30 days’ notice (using the above methods) before moving on. If your package includes other services like movies or sports channels, check to see if you can keep them – they’ll likely work with WeFibre too (and probably faster). 

If you’re still within your minimum commitment period, then it’s likely you’ll need to pay for the remainder of your contract. But there’s no need to worry as your WeFibre service will be free until your BT contract ends, as long as you’ve chosen Switch Now. 

It’s sometimes possible to cancel without these fees if you‘ve experienced extremely slow broadband or if you have complaints about the service. 

Booking your WeFibre installation

Once you’ve ordered your new service, you’ll be sent a link to arrange your installation, which lasts anywhere from one to three hours. Read more about the installation process here.   

Finding your BT contract end date:

1. Log in to the MyBT account portal
2. Select “My Orders” from the Support menu
3. Select your current broadband contract and select “Show contract terms”
4. Your contract details, including your contract end date should be listed under “Contract Terms”.
5. Screenshot this, including your name. You may wish to redact other personal details such as your phone number and bank details.
6. Send it to us in an email, with your full name and order number to [email protected]

* Each year, BT increase the bills of their broadband and/or landline customers by an extra 3.9% plus that year’s Consumer Price Index (CPI) rate of inflation (https://www.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf) – information taken from BT website on 01/02/22.  

How to ditch Virgin and switch to WeFibre

Vexed by Virgin? 

At WeFibre, we:

1. run an independent full fibre broadband network,
2. are a Gigabit only provider,
3. give back to the communities we serve.

Ultimately this means we’re physically and spiritually separate from Virgin and their network, so you don’t have to worry about trying to coordinate scheduling a switch over for the same day. You can choose to have both your old copper service running at the same time as your new full fibre, which means no downtime while you’re upgrading provider.  

How to switch away from Virgin today

1) Submit a Switch Now application at WeFibre.com/switch-now

Once your Switch Now application is accepted you can then place your order and request to go live on a date that suits you, ensuring you avoid any downtime while you switch.  

With a simple choice of our marketing leading 1Gb packages, you’ll be able to jump straight into the hyperfast lane. You can either roll monthly or choose the UK’s most affordable 12-month commitment for a Gigabit service, allowing you to lock in a lower fixed monthly price.  

All our Gigabit only broadband packages are available with or without phone. If you do want to keep your phone make sure you let us know if you want to keep your current number before cancelling your existing service.   

If you do opt to keep your current phone number, you’ll need to keep your existing Virgin service running until the phone number transfer  is complete. To avoid any potential issues with transferring your phone number to WeFibre, we’d suggest calling Virgin to check you have all the correct details to hand, as incorrect details can cause delays to your number transfer.

2) Fear not if you’re still trapped in a contract with Virgin

You can still switch to WeFibre today and pay nothing until your current Virgin contract ends, by choosing our Switch Now proposition.

Just tell us how long you have left on your current Virgin contract and we’ll give you free WeFibre broadband until it ends. You’ll just need to send us your Virgin contract end date by filling out the Switch Now application form.

One of our Customer Experience team will review your contract information and confirm via email that we’ve accepted your proof of contract end date. You will then be given the green light to order your WeFibre broadband via the normal checkout process on wefibre.com where your switch now promotion will have been automatically added to your address and you’ll receive your free WeFibre broadband until your Virgin contract ends.

3) Get in touch with Virgin

You can sign into your Virgin Media account and select ‘View Contract’ to view the details of your current contract.   

Or call 150 from a Virgin Media landline or mobile, or 0345 454 1111 from any other phone between 07:00 – 23:00 Monday to Friday, and 08:00 – 20:00 Saturday and Sunday.  

4) Cancel your service with Virgin

If you miss the 30-day window, or your prices aren’t increasing, then it’s likely you’ll need to pay for the remainder of your contract. But there’s no need to worry as your WeFibre service will be free until your Virgin contract ends, as long as you’ve chosen Switch Now.

It’s sometimes possible to cancel without these fees if you’ve experienced extremely slow broadband or if you have complaints about the service.

Virgin requires you give 30 days’ notice (using the above methods) before moving on. If your package includes other services like movies or sports channels, check to see if you can keep them – they’ll likely work WeFibre too (and probably faster).

Booking your WeFibre installation

Once you’ve ordered your new service, you’ll be sent a link to arrange your installation, which lasts anywhere from one to three hours. Read more about the installation process here.   

Finding your Virgin contract end date:

1. Log in to your Virgin Media account
2. Select My Account
3. Select ‘Check your contract details’. You’ll find your end date here.
4. Screenshot this including your name in view of the screenshot. You may wish to redact other personal details such as your phone number and bank details.
5. Send it to us in an email, with your full name and order number to [email protected]

How to ditch TalkTalk and switch to WeFibre

Tired of TalkTalk? 

At WeFibre, we:

1. run an independent full fibre broadband network,
2. are a Gigabit only provider,
3. give back to the communities we serve.

Ultimately this means we’re physically and spiritually separate from TalkTalk and their network, so you don’t have to worry about trying to coordinate scheduling a switch over for the same day. You can choose to have both your old copper service running at the same time as your new full fibre, which means no downtime while you’re upgrading provider.  

How to switch away from TalkTalk today

1) Submit a Switch Now application at WeFibre.com/switch-now

Once your Switch Now application is accepted you can then place your order and request to go live on a date that suits you, ensuring you avoid any downtime while you switch.  

With a simple choice of our marketing leading 1Gb packages, you’ll be able to jump straight into the hyperfast lane. You can either roll monthly or choose the UK’s most affordable 12-month commitment for a Gigabit service, allowing you to lock in a lower fixed monthly price.  

All our Gigabit only broadband packages are available with or without phone. If you do want to keep your phone make sure you let us know if you want to keep your current number before cancelling your existing service.   

If you do opt to keep your current phone number, you’ll need to keep your existing TalkTalk service running until the phone number transfer  is complete. To avoid any potential issues with transferring your phone number to WeFibre, we’d suggest calling TalkTalk to check you have all the correct details to hand, as incorrect details can cause delays to your number transfer.

2) Fear not if you’re still trapped in a contract with TalkTalk

You can still switch to WeFibre today and pay nothing until your current TalkTalk contract ends, by choosing our Switch Now proposition.

Just tell us how long you have left on your current TalkTalk contract and we’ll give you free WeFibre broadband until it ends. You’ll just need to send us your TalkTalk contract end date by filling out the Switch Now application form.

One of our Customer Experience team will review your contract information and confirm via email that we’ve accepted your proof of contract end date. You will then be given the green light to order your WeFibre broadband via the normal checkout process on wefibre.com where your switch now promotion will have been automatically added to your address and you’ll receive your free WeFibre broadband until your TalkTalk contract ends.

3) Get in touch with TalkTalk

Sign in to your TalkTalk My Account. View “My Package” and then “Package Overview” for details of your current contract.

Call TalkTalk on 0345 1720 088 between the hours of 08:00 – 22:00 Monday – Sunday.

4) Cancel your service with TalkTalk

If you’re still in contract, TalkTalk requires you give 30 days’ notice (using the above methods) before moving on. If your package includes other services like movies or sports channels, check to see if you can keep them – they’ll likely work with WeFibre too (and probably faster). 

If you’re still within your minimum commitment period, then it’s likely you’ll need to pay for the remainder of your contract. But there’s no need to worry as your WeFibre service will be free until your TalkTalk contract ends, as long as you’ve chosen Switch Now. 

It’s sometimes possible to cancel without these fees if you‘ve experienced extremely slow broadband or if you have complaints about the service. 

Booking your WeFibre installation

Once you’ve ordered your new service, you’ll be sent a link to arrange your installation, which lasts anywhere from one to three hours. Read more about the installation process here.   

Finding your TalkTalk contract end date:

1. Log in to your TalkTalk account
2. Under ‘My TalkTalk’, select My Package
3. Your contract end date will be displayed here
4. Screenshot this, including your name. You may wish to redact other personal details such as your phone number and bank details.
5. Send it to us in an email, with your full name and order number to [email protected]

How to ditch Sky and switch to WeFibre

Sick of Sky? 

At WeFibre, we:

1. run an independent full fibre broadband network,
2. are a Gigabit only provider,
3. give back to the communities we serve.

Ultimately this means we’re physically and spiritually separate from Sky and their network, so you don’t have to worry about trying to coordinate scheduling a switch over for the same day. You can choose to have both your old copper service running at the same time as your new full fibre, which means no downtime while you’re upgrading provider.  

How to switch away from Sky today

1) Submit a Switch Now application at WeFibre.com/switch-now

Once your Switch Now application is accepted you can then place your order and request to go live on a date that suits you, ensuring you avoid any downtime while you switch.  

With a simple choice of our marketing leading 1Gb packages, you’ll be able to jump straight into the hyperfast lane. You can either roll monthly or choose the UK’s most affordable 12-month commitment for a Gigabit service, allowing you to lock in a lower fixed monthly price.  

All our Gigabit only broadband packages are available with or without phone. If you do want to keep your phone make sure you let us know if you want to keep your current number before cancelling your existing service.   

If you do opt to keep your current phone number, you’ll need to keep your existing Sky service running until the phone number transfer is complete. To avoid any potential issues with transferring your phone number to WeFibre, we’d suggest calling Sky to check you have all the correct details to hand, as incorrect details can cause delays to your number transfer.

2) Fear not if you’re still trapped in a contract with Sky

You can still switch to WeFibre today and pay nothing until your current Sky contract ends, by choosing our Switch Now proposition.

Just tell us how long you have left on your current Sky contract and we’ll give you free WeFibre broadband until it ends. You’ll just need to send us your Sky contract end date by filling out the Switch Now application form.

One of our Customer Experience team will review your contract information and confirm via email that we’ve accepted your proof of contract end date. You will then be given the green light to order your WeFibre broadband via the normal checkout process on wefibre.com where your switch now promotion will have been automatically added to your address and you’ll receive your free WeFibre broadband until your Sky contract ends.

3) Get in touch with Sky

Access your Sky My Account. Visit the menu and select ‘Message Centre’ where you can view the details of your current contract. 

Call Sky customer service on 0800 151 2747 between the hours of 08:30 – 23:00 Monday to Friday or 08:30 – 22:00 Saturday and Sunday.

4) Cancel your service with Sky

If you’re still in contract, Sky requires you give 30 days’ notice (using the above methods) before moving on. If your package includes other services like movies or sports channels, check to see if you can keep them – they’ll likely work with WeFibre too (and probably faster). 

If you’re still within your minimum commitment period, then it’s likely you’ll need to pay for the remainder of your contract. But there’s no need to worry as your WeFibre service will be free until your Sky contract ends, as long as you’ve chosen Switch Now. 

It’s sometimes possible to cancel without these fees if you‘ve experienced extremely slow broadband or if you have complaints about the service. 

Booking your WeFibre installation

Once you’ve ordered your new service, you’ll be sent a link to arrange your installation, which lasts anywhere from one to three hours. Read more about the installation process here.   

Finding your Sky contract end date:

1. Open up the My Sky app
2. Click on the Your Products option
3. Select Broadband from the top line
4. Your contract end date will be displayed here
5. Screenshot this, including your name. You may wish to redact other personal details such as your phone number and bank details.
6.  Send it to us in an email, with your full name and order number to [email protected]