Save on phone calls with the power of full fibre broadband
Keep your handset and your phone number. Make unlimited calls to UK landlines and mobiles with our optional WePhone service for just £10/month.
Build your own Bundle
Our WePhone service is just as easy to use as a normal landline, only cheaper and with no line rental.
Simply choose the broadband package that suits you, then add-on a WePhone plan to create your very own broadband and voice bundle.
Phone only
Just want a full fibre powered landline without the broadband? No problem!
Simply choose a WePhone only package as a stand alone product at checkout and we’ll connect your property with a full fibre phone line. Broadband can be added in the future at the click of a button.
WePhone advantages
WePhone offers incredible value with loads of other advantages [1], like free call features that most phone companies charge for - all for £10/month. 😍
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No line rental
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Unlimited calls to UK landlines and mobiles
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Receive international and UK calls
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Keep your handset and phone number for free
(number porting takes 12 days)
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Voicemail - with forward to email notifications
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UK based technical support team on hand to assist with any issues
How WePhone works
The technology
Voice over Internet Protocol (VoIP) enables your full fibre broadband to carry voice calls. We provide a phone adapter which converts home phone signals into signals your router can understand.
Unlimited calls
Our fibre optic network connects your home directly to the internet, avoiding the need for expensive, copper wire phone lines and infrastructure. That means you don’t need a landline, and we pass those savings on to you to make unlimited calls - no surprise bundle charges!
⚠️ In case of emergency
Our WePhone service requires a working broadband connection and electricity to power the phone adapter. If there is a broadband failure or power cut, your WePhone service will not work. In case of an emergency, you must always have another means of making calls such as a mobile phone, to contact Emergency Services.
If you have a healthcare or medical alarm, you will need to check with your alarm provider that it will work with your internet connection.
Yes, you can. Please let us know the phone number you wish to keep and your current provider when placing your order and we'll sort out the rest.
See process explanation below:
Cancelling with an existing phone line provider
Unfortunately, we can't cancel your existing phone line provider, but please do not do anything until your WePhone service is successfully installed.
If you want to keep your original phone number by porting the number to WeFibre then you must let us know if you want to keep the number, what it is and the name of the current provider when you order the service from us. Then you must allow at least 12 days after the successful installation of our service for the number porting process to complete.
We will notify you by email when this has been successfully completed and only after this can you cancel your existing service otherwise the original number will be lost.
Number porting process
The number porting process to transfer your existing number to your WePhone service takes at least 12 days to complete from when we have installed the service (not 12 days from placing a sales order with WeFibre). You will be able to use your WePhone service with a temporary number that we will provide at the time of the installation before your original number is ported. We'll let you know by email once it has been sorted for you.
Please ensure you do not cancel your existing phone line from your current provider until we notify you that your number has been ported successfully otherwise your original number will be lost.
The WePhone service is a modern VoIP (Voice over Internet Protocol) service delivered over our 100% full-fibre network. In other words, you use the internet to make and receive phone calls.
As such, you do not use or pay for, a traditional phone line based on the old traditional copper network. This enables us to both cut the cost to you whilst providing an excellent voice quality.
Our WePhone service requires a working broadband connection and electricity to power the phone adapter. If there is a broadband failure or power cut, your WePhone service will not work without a battery backup unit.
In case of an emergency, you must always have another means of making calls such as a mobile phone, to contact Emergency Services. If you have a healthcare or medical alarm, you will need to check with your alarm provider that it will work with your internet connection.
If you are a new WeFibre customer, we will install both the WePhone service and broadband service at the same time. The set-up will look like the image below with everything connected and ready to go by the time the engineer leaves your property.
Unfortunately, international calls or premium rate numbers starting with 0843, 0844, 0845, 0870, 0871, 0872, 0873, 09 are not included in your WePhone service.
No, you can use your existing handset. The WeFibre home phone service includes a phone adaptor that plugs into your WeHub router and then to your existing handset.
However, if you don’t already use a handset then you will need to purchase one.
If you are an existing WeFibre customer and wish to sign up for our WePhone plan, you can do so at any time via your WeFibre portal.
Please call 0330 229 0222 and our support team will be happy to assist you. Lines are open between 9am-8pm Monday-Friday and 9am-5pm Saturdays.
Frequently asked questions about WePhone
1. Your call plan does not include international or premium-rate numbers (numbers starting with 0843, 0844, 0845, 0870, 0871, 0872, 0873, 09). Want to keep your current phone number? No problem, just fill out the form provided after checkout, and we’ll transfer your current phone number. Phone porting takes 12 working days from the date of your WePhone service installation. When porting is complete, we’ll contact you via email. We advise you not to cancel with your current provider before we have notified you; otherwise, you will lose your original number. You can use your WePhone service for calls to all UK landline and mobile numbers, all UK Emergency Services and UK Freephone numbers. Please note that your WePhone service depends on a working broadband connection and will not work in the event of a power or network outage - a power pack will be needed to keep your service live in the event of a power outage or another method, such as a mobile phone, must be used in an emergency.
