Switching is easy
Switching to our 1Gbps full fibre broadband is super simple. Our friendly local connection team will be with you every step of the way, to get you connected to hyperfast, super reliable WeFibre.
Are we in your area?
Pop in your postcode and find out if you can get connected.
Free installation
We’re working with the government to get rural communities and areas with poor internet connected to hyperfast full fibre. You could get a voucher for free installation, saving you £49. Click below to claim your voucher.
In a contract? No problem
If your contract has less than 9 months to run, you can still switch. You won’t pay us a penny until your current contract ends.* Until then, you’ll have our super fast full fibre for free. Fill in the form below to get started.*
Get your switch started
Fill in a few details and we’ll get started with your switch. If you’re in a contract, we’ll need to know who it’s with and how long it has to run. If it’s less than 9 months, you’ll get our full fibre for free until it ends.*
What happens next?
We want to make it as easy as possible to switch to WeFibre, even if you’re in a contract. Here’s how it works.
- Complete the form to let us know you’d like to switch. You’ll need to send us details about your current contract.
- We’ll check your details and send you confirmation that it’s all fine.
- You visit portal.wefibre.com/apply and follow the simple steps to get connected.
- We install your hyperfast WeFibre service, and you don’t pay us a penny until your old contract ends.
- When your old contract is coming to an end, you must make sure you contact your old provider to cancel. It’s very important to cancel or they might continue to charge you.
Free switching guides
Read our free guide to switching from all the major providers. And if your current broadband supplier isn’t there, fill in the Switching Form or call us on 0330 229 0222 and we’ll talk you through what to do.
Refer a friend
Already a customer? Tell your friends and neighbours what you love about WeFibre, and we’ll give you a £20 Amazon voucher for every one that gets connected.
Social Tariffs
We believe hyperfast broadband should be affordable for everyone. So we have a number of Social Tariffs for people who are in special situations or receiving certain government benefits. To apply, email us on get@wefibre.com
Your step-by-step guide to switching
Break free from your current contract without it costing you a penny. Read our guides and see how easy it is to switch from one of the “big” providers.
How to ditch BT and switch to WeFibre
Bored of BT?
At WeFibre, we:
- run an independent full fibre broadband network,
- are a Gigabit only provider,
- give back to the communities we serve.
Ultimately this means we’re physically and spiritually separate from BT and their network, so you don’t have to worry about trying to coordinate scheduling a switch over for the same day. You can choose to have both your old copper service running at the same time as your new full fibre, which means no downtime while you’re upgrading provider.
How to switch away from BT today
1) Submit a Switch Now application at WeFibre.com/switch-now
Once your Switch Now application is accepted you can then place your order and request to go live on a date that suits you, ensuring you avoid any downtime while you switch.
With a simple choice of our marketing leading 1Gbps packages, you’ll be able to jump straight into the hyperfast lane. You can either roll monthly or choose the UK’s most affordable 12-month commitment for a Gigabit service, allowing you to lock in a lower fixed monthly price.
All our Gigabit only broadband packages are available with or without phone. If you do want to keep your phone make sure you let us know if you want to keep your current number before cancelling your existing service.
If you do opt to keep your current phone number, you’ll need to keep your existing BT service running until the phone number transfer is complete. To avoid any potential issues with transferring your phone number to WeFibre, we’d suggest calling BT to check you have all the correct details to hand, as incorrect details can cause delays to your number transfer.
2) Fear not if you’re still trapped in a contract with BT
You can still switch to WeFibre today and pay nothing until your current BT contract ends, by choosing our Switch Now proposition.
Just tell us how long you have left on your current BT contract and we’ll give you free WeFibre broadband until it ends. You’ll just need to send us your BT contract end date by filling out the Switch Now application form.
One of our Customer Experience team will review your contract information and confirm via email that we’ve accepted your proof of contract end date. You will then be given the green light to order your WeFibre broadband via the normal checkout process on wefibre.com where your switch now promotion will have been automatically added to your address and you’ll receive your free WeFibre broadband until your BT contract ends.
3) Get in touch with BT
Log in to your MyBT account portal and choose “My Orders” under the Support menu to view your current contract details.
You can call BT on 0800 800 150 between the hours of 08:00 – 21:00 Monday to Friday, 08:00 – 20:00 on Saturday and 09:00 – 18:00 on Sunday.
4) Cancel your service with BT
If you’re still in contract, BT requires you give 30 days’ notice (using the above methods) before moving on. If your package includes other services like movies or sports channels, check to see if you can keep them – they’ll likely work with WeFibre too (and probably faster).
If you’re still within your minimum commitment period, then it’s likely you’ll need to pay for the remainder of your contract. But there’s no need to worry as your WeFibre service will be free until your BT contract ends, as long as you’ve chosen Switch Now.
It’s sometimes possible to cancel without these fees if you‘ve experienced extremely slow broadband or if you have complaints about the service.
Booking your WeFibre installation
Once you’ve ordered your new service, we'll be intouch to arrange your installation. Read more about the installation process here.
Finding your BT contract end date:
- Log in to the MyBT account portal
- Select “My Orders” from the Support menu
- Select your current broadband contract and select “Show contract terms”
- Your contract details, including your contract end date should be listed under “Contract Terms”.
- Screenshot this, including your name. You may wish to redact other personal details such as your phone number and bank details.
- Send it to us in an email, with your full name and order number to switch.now@wefibre.com
* Each year, BT increase the bills of their broadband and/or landline customers by an extra 3.9% plus that year’s Consumer Price Index (CPI) rate of inflation (BT_PhoneTariff_Residential.pdf) – information taken from BT website on 01/02/22.
How to ditch Virgin and switch to WeFibre
Vexed by Virgin?
At WeFibre, we:
- run an independent full fibre broadband network,
- are a Gigabit only provider,
- give back to the communities we serve.
Ultimately this means we’re physically and spiritually separate from Virgin and their network, so you don’t have to worry about trying to coordinate scheduling a switch over for the same day. You can choose to have both your old copper service running at the same time as your new full fibre, which means no downtime while you’re upgrading provider.
How to switch away from Virgin today
1) Submit a Switch Now application at WeFibre.com/switch-now
Once your Switch Now application is accepted you can then place your order and request to go live on a date that suits you, ensuring you avoid any downtime while you switch.
With a simple choice of our marketing leading 1Gbps packages, you’ll be able to jump straight into the hyperfast lane. You can either roll monthly or choose the UK’s most affordable 12-month commitment for a Gigabit service, allowing you to lock in a lower fixed monthly price.
All our Gigabit only broadband packages are available with or without phone. If you do want to keep your phone make sure you let us know if you want to keep your current number before cancelling your existing service.
If you do opt to keep your current phone number, you’ll need to keep your existing Virgin service running until the phone number transfer is complete. To avoid any potential issues with transferring your phone number to WeFibre, we’d suggest calling Virgin to check you have all the correct details to hand, as incorrect details can cause delays to your number transfer.
2) Fear not if you’re still trapped in a contract with Virgin
You can still switch to WeFibre today and pay nothing until your current Virgin contract ends, by choosing our Switch Now proposition.
Just tell us how long you have left on your current Virgin contract and we’ll give you free WeFibre broadband until it ends. You’ll just need to send us your Virgin contract end date by filling out the Switch Now application form.
One of our Customer Experience team will review your contract information and confirm via email that we’ve accepted your proof of contract end date. You will then be given the green light to order your WeFibre broadband via the normal checkout process on wefibre.com where your switch now promotion will have been automatically added to your address and you’ll receive your free WeFibre broadband until your Virgin contract ends.
3) Get in touch with Virgin
You can sign into your Virgin Media account and select ‘View Contract’ to view the details of your current contract.
Or call 150 from a Virgin Media landline or mobile, or 0345 454 1111 from any other phone between 07:00 – 23:00 Monday to Friday, and 08:00 – 20:00 Saturday and Sunday.
4) Cancel your service with Virgin
If you miss the 30-day window, or your prices aren’t increasing, then it’s likely you’ll need to pay for the remainder of your contract. But there’s no need to worry as your WeFibre service will be free until your Virgin contract ends, as long as you’ve chosen Switch Now.
It’s sometimes possible to cancel without these fees if you’ve experienced extremely slow broadband or if you have complaints about the service.
Virgin requires you give 30 days’ notice (using the above methods) before moving on. If your package includes other services like movies or sports channels, check to see if you can keep them – they’ll likely work WeFibre too (and probably faster).
Booking your WeFibre installation
Once you’ve ordered your new service, we'll be intouch to arrange your installation. Read more about the installation process here.
Finding your Virgin contract end date:
- Log in to your Virgin Media account
- Select My Account
- Select ‘Check your contract details’. You’ll find your end date here.
- Screenshot this including your name in view of the screenshot. You may wish to redact other personal details such as your phone number and bank details.
- Send it to us in an email, with your full name and order number to switch.now@wefibre.com
How to ditch TalkTalk and switch to WeFibre
Tired of TalkTalk?
At WeFibre, we:
- run an independent full fibre broadband network,
- are a Gigabit only provider,
- give back to the communities we serve.
Ultimately this means we’re physically and spiritually separate from TalkTalk and their network, so you don’t have to worry about trying to coordinate scheduling a switch over for the same day. You can choose to have both your old copper service running at the same time as your new full fibre, which means no downtime while you’re upgrading provider.
How to switch away from TalkTalk today
1) Submit a Switch Now application at WeFibre.com/switch-now
Once your Switch Now application is accepted you can then place your order and request to go live on a date that suits you, ensuring you avoid any downtime while you switch.
With a simple choice of our marketing leading 1Gbps packages, you’ll be able to jump straight into the hyperfast lane. You can either roll monthly or choose the UK’s most affordable 12-month commitment for a Gigabit service, allowing you to lock in a lower fixed monthly price.
All our Gigabit only broadband packages are available with or without phone. If you do want to keep your phone make sure you let us know if you want to keep your current number before cancelling your existing service.
If you do opt to keep your current phone number, you’ll need to keep your existing TalkTalk service running until the phone number transfer is complete. To avoid any potential issues with transferring your phone number to WeFibre, we’d suggest calling TalkTalk to check you have all the correct details to hand, as incorrect details can cause delays to your number transfer.
2) Fear not if you’re still trapped in a contract with TalkTalk
You can still switch to WeFibre today and pay nothing until your current TalkTalk contract ends, by choosing our Switch Now proposition.
Just tell us how long you have left on your current TalkTalk contract and we’ll give you free WeFibre broadband until it ends. You’ll just need to send us your TalkTalk contract end date by filling out the Switch Now application form.
One of our Customer Experience team will review your contract information and confirm via email that we’ve accepted your proof of contract end date. You will then be given the green light to order your WeFibre broadband via the normal checkout process on wefibre.com where your switch now promotion will have been automatically added to your address and you’ll receive your free WeFibre broadband until your TalkTalk contract ends.
3) Get in touch with TalkTalk
Sign in to your TalkTalk My Account. View “My Package” and then “Package Overview” for details of your current contract.
Call TalkTalk on 0345 1720 088 between the hours of 08:00 – 22:00 Monday – Sunday.
4) Cancel your service with TalkTalk
If you’re still in contract, TalkTalk requires you give 30 days’ notice (using the above methods) before moving on. If your package includes other services like movies or sports channels, check to see if you can keep them – they’ll likely work with WeFibre too (and probably faster).
If you’re still within your minimum commitment period, then it’s likely you’ll need to pay for the remainder of your contract. But there’s no need to worry as your WeFibre service will be free until your TalkTalk contract ends, as long as you’ve chosen Switch Now.
It’s sometimes possible to cancel without these fees if you‘ve experienced extremely slow broadband or if you have complaints about the service.
Booking your WeFibre installation
Once you’ve ordered your new service, we'll be intouch to arrange your installation. Read more about the installation process here.
Finding your TalkTalk contract end date:
- Log in to your TalkTalk account
- Under ‘My TalkTalk’, select My Package
- Your contract end date will be displayed here
- Screenshot this, including your name. You may wish to redact other personal details such as your phone number and bank details.
- Send it to us in an email, with your full name and order number to switch.now@wefibre.com
How to ditch Sky and switch to WeFibre
Sick of Sky?
At WeFibre, we:
- run an independent full fibre broadband network,
- are a Gigabit only provider,
- give back to the communities we serve.
Ultimately this means we’re physically and spiritually separate from Sky and their network, so you don’t have to worry about trying to coordinate scheduling a switch over for the same day. You can choose to have both your old copper service running at the same time as your new full fibre, which means no downtime while you’re upgrading provider.
How to switch away from Sky today
1) Submit a Switch Now application at WeFibre.com/switch-now
Once your Switch Now application is accepted you can then place your order and request to go live on a date that suits you, ensuring you avoid any downtime while you switch.
With a simple choice of our marketing leading 1Gbps packages, you’ll be able to jump straight into the hyperfast lane. You can either roll monthly or choose the UK’s most affordable 12-month commitment for a Gigabit service, allowing you to lock in a lower fixed monthly price.
All our Gigabit only broadband packages are available with or without phone. If you do want to keep your phone make sure you let us know if you want to keep your current number before cancelling your existing service.
If you do opt to keep your current phone number, you’ll need to keep your existing Sky service running until the phone number transfer is complete. To avoid any potential issues with transferring your phone number to WeFibre, we’d suggest calling Sky to check you have all the correct details to hand, as incorrect details can cause delays to your number transfer.
2) Fear not if you’re still trapped in a contract with Sky
You can still switch to WeFibre today and pay nothing until your current Sky contract ends, by choosing our Switch Now proposition.
Just tell us how long you have left on your current Sky contract and we’ll give you free WeFibre broadband until it ends. You’ll just need to send us your Sky contract end date by filling out the Switch Now application form.
One of our Customer Experience team will review your contract information and confirm via email that we’ve accepted your proof of contract end date. You will then be given the green light to order your WeFibre broadband via the normal checkout process on wefibre.com where your switch now promotion will have been automatically added to your address and you’ll receive your free WeFibre broadband until your Sky contract ends.
3) Get in touch with Sky
Access your Sky My Account. Visit the menu and select ‘Message Centre’ where you can view the details of your current contract.
Call Sky customer service on 0800 151 2747 between the hours of 08:30 – 23:00 Monday to Friday or 08:30 – 22:00 Saturday and Sunday.
4) Cancel your service with Sky
If you’re still in contract, Sky requires you give 30 days’ notice (using the above methods) before moving on. If your package includes other services like movies or sports channels, check to see if you can keep them – they’ll likely work with WeFibre too (and probably faster).
If you’re still within your minimum commitment period, then it’s likely you’ll need to pay for the remainder of your contract. But there’s no need to worry as your WeFibre service will be free until your Sky contract ends, as long as you’ve chosen Switch Now.
It’s sometimes possible to cancel without these fees if you‘ve experienced extremely slow broadband or if you have complaints about the service.
Booking your WeFibre installation
Once you’ve ordered your new service, we'll be intouch to arrange your installation. Read more about the installation process here.
Finding your Sky contract end date:
- Open up the My Sky app
- Click on the Your Products option
- Select Broadband from the top line
- Your contract end date will be displayed here
- Screenshot this, including your name. You may wish to redact other personal details such as your phone number and bank details.
- Send it to us in an email, with your full name and order number to switch.now@wefibre.com